Privacy Policy

Effective Date: January 1, 2025 

Last Updated: March 14, 2025 

Rental Paid (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect data across all our platforms, including the Rental Paid website, cloud platform, and mobile applications (collectively, the “Services”). By using our Services, you agree to the terms outlined in this policy. 

Our Privacy Policy reflects our mission to empower tenants, landlords, property managers, and Public Housing Authorities (PHAs) through transparency, trust, and compliance. This document is reviewed and updated annually to ensure alignment with privacy standards and legal requirements. 

Plain Language Summary 

We know privacy policies can be long and complex, so here’s a simple summary of our practices: 

1. Who We Are: Rental Paid provides tenant, landlord, and property management services.
2. What We Collect: We collect data like contact information, payment details, and property records.
3. Why We Collect It: To provide services like rent payment, tenant screening, and property management tools.
4. Who We Share It With: Trusted partners like payment processors, PHAs, and credit bureaus.
5. Your Rights: You can access, update, or delete your data at any time by contacting us.

For more details, keep reading the full Privacy Policy. 

1. Scope of This Policy

This Privacy Policy applies to: 

• Website: All pages, features, and tools accessible through [Rental Paid’s website URL].
• Mobile Applications: All functionality available through the Rental Paid mobile apps for iOS and Android.
• Cloud Platform: Administrative and management tools used by landlords, property managers, and PHAs.

This policy governs how data is collected, processed, and shared across these platforms. 

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use our Services. By accessing or using our Services, you confirm that you meet these requirements. 

3. Information We Collect

We collect information necessary to deliver services effectively and securely: 

1. Information You Provide

• Tenants: Name, email, phone number, address, rental history, employment information, income verification, and credit score.
• Landlords/Property Managers: Business name, contact details, property details, bank account information, and payment preferences.
• PHAs: Compliance reports, contact details, and subsidy tracking data.
• Payment Information: Credit card or bank details for secure transactions.
• Communications: Details from inquiries, feedback, and support tickets.

1. Information Collected Automatically

• Device Data: Information from the device used to access our website or app, including IP address, operating system, and browser type.
• Usage Data: Interactions with the Services, including pages visited, features accessed, and time spent.
• Mobile-Specific Data: Device identifiers, app crash logs, and push notification preferences.
• Location Data: Approximate geolocation based on device settings or IP address.

1. Information from Third Parties

• Credit Reporting Agencies: For tenant screening and rent reporting.
• Public Housing Authorities: Data for subsidy management and regulatory compliance.
• Service Providers: Contractors, payment processors, and analytics tools for operational support.

4. Data Storage Locations

Your data is securely stored on servers located in the United States. We use cloud-based solutions that comply with industry standards to ensure your data remains safe and accessible only to authorized personnel. 

5. How We Use Your Information

Your information is used to: 

• Facilitate tenant screening, rent payments, property management, and PHA reporting.
• Enhance features of the website and mobile applications for seamless user experience.
• Ensure compliance with regulations, including those set by Public Housing Authorities.
• Provide tools for landlords and property managers to track and manage property performance.
• Develop new platform features, secure data, and prevent fraud.
• Send notifications, alerts, or promotional messages (where permitted).

6. Tracking Technologies for App Usage

The Rental Paid mobile apps use tracking technologies to improve functionality and user experience, including: 

• Firebase Analytics: For app usage statistics and performance monitoring.
• Crashlytics: To diagnose and resolve technical issues.
• Appsflyer: For marketing attribution and app install tracking.
• Push Notifications: To send reminders and updates.

You can control tracking settings via your device settings or within the app. 

7. Data Security

Your data is protected through: 

• Encryption: Securing sensitive data during storage and transmission.
• Access Controls: Limiting data access to authorized personnel.
• Threat Monitoring: Detecting and addressing vulnerabilities in real time.
• Breach Response: In the event of a breach, affected users will be notified within 72 hours.

8. Ongoing Privacy Enhancements

As privacy laws and best practices evolve, we continually enhance our privacy measures. This includes: 

• Regularly updating our security infrastructure.
• Adopting new compliance frameworks (e.g., GDPR, CCPA).
• Expanding user rights and transparency in data collection.

9. User Rights

You have the following rights regarding your data: 

• Access: Request and review personal data we hold.
• Correction: Update incorrect or incomplete data.
• Deletion: Request data deletion, subject to retention laws.
• Data Portability: Download a copy of your data in a transferable format.

To exercise your rights, contact us at Rental Paid’s support line. 

10. Frequently Asked Questions

Q: How do I access my data? 

A: You can request a copy of your data by contacting us at [Insert Contact Information]. 

Q: Can I delete my account? 

A: Yes, you can request account deletion at any time. We may retain some data for legal purposes. 

Q: What happens in case of a data breach? 

A: We will notify affected users within 72 hours and provide details on corrective actions. 

Q: Can I opt out of marketing emails? 

A: Yes, you can unsubscribe from marketing emails via the link in the email or your account settings. 

11. Policy Updates and Notifications

This Privacy Policy is reviewed annually. Significant updates will be communicated to users via: 

• Email notifications.
• Alerts on our website and mobile apps.
• Updates within the platform.

Continued use of our services constitutes acceptance of the updated policy. 

12. Contact Us

For any questions or concerns, contact: 

Rental Paid: Customer [email protected] 

13. Our Commitment to Privacy

Rental Paid is committed to maintaining the highest standards of privacy and security for users of our website, cloud platform, and mobile applications. Our dedication ensures transparency, trust, and compliance for tenants, landlords, property managers, and Public Housing Authorities.